Cancellation & Refund Policy

Annual Prepaid Subscriptions

Quark offers annual prepaid subscriptions for QuarkXPress, QuarkXPress CopyDesk, Quark App Publishing Studio and Quark App Publishing Studio Additional Storage.

Your subscription begins as soon as your initial payment is processed. You will be charged, in one lump sum, the annual rate stated at the time of purchase, plus applicable taxes. Your subscription will renew automatically on your annual renewal date until you cancel.

You may cancel your subscription any time via your Quark Account or by contacting Quark Support. If you cancel within 14 days of your initial order and without having activated the software, you’ll be refunded fully based on your original method of payment. Should you cancel after 14 days, your payment is non-refundable and your service will continue until the end of your contracted term.

QuarkXPress Advantage Plans

Quark offers QuarkXPress Advantage Plans to customers with QuarkXPress perpetual licenses for software maintenance and technical support.

Your Advantage Plan begins as soon as your initial payment is processed. It will renew automatically on your annual renewal date until you cancel.

You may cancel the renewal of your QuarkXPress Advantage Plan at any time via your Quark Account or by contacting Quark Support. If you cancel within 14 days after the renewal date, you’ll be refunded fully based on your original method of payment. Should you cancel after 14 days, your payment is non-refundable and your plan will continue until the end of your contracted term.

If you cancel your QuarkXPress Advantage Plan, you will not be entitled to upgrades, updates or technical support after the contracted term ends. And if you download a new version of QuarkXPress that you no longer are entitled to after your Advantage Plan expires, the application will not launch.

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